If you wish to make a booking in person with us, or if you have any questions or problems with an existing booking, then please contact our call centre.The call centre is open from 7.30 to 22.30 (Monday to Friday) and 8.30 to 21.00 (Saturday, Sunday and public holiday) Central European Time.
For new bookings made through the TUIfly Service Centre we charge a booking fee of EUR 5.00 per person, per flight.
I RECENTLY FOUND A NEW TRAVEL SITE CALLED EDREAMS TRAVEL.
I BOOKED A TICKET WITH A VERY GOOD PRICE ONLY TO DISCOVER A CHARGE $158.00 HIGHER THAT THE AGREED PRICE WHEN I BOOKED THE TICKET.
I EMAILED EDREAMS COMPLAINT AND RECEIVED A REPLY THAT THE TICKET PRICE WAS IN EUROS.
NO WHERE ON THE SITE DOES IT ALERT THE PUBLIC TO THE FACT THAT YOU ARE NOT DEALING IN AMERICAN CURRENCY.
I HAVE NOW NOTICED FOR THE FIRST TIME A LITTLE e BESIDE THE MONEY AMOUNT.
BUT WHO WOULD THINK THAT USING AN AIRLINE BASED IN AMERICA AND FLYING IN AMERICA WOULD REQUIRE CONVERTING $$ TO EUROS!!!! I booked a ticket for them for a colleague to travel to the Republic of Congo, when it came to a day before the flight the ticket still hadn't arrived.
PLEASE DON'T USE THIS SITE BECAUSE IT IS DECEPTION AT ITS BEST! After many panicky emails asking if there was a problem, i received a reply stating that my card had been declined and my booking cancelled.
I then booked through a much more reliable company.